Refund policy

At Pins & Pearlss, we want you to love your jewelry. If you receive a damaged product, please contact us within 2 days of delivery.

To request a return or refund for a damaged item:

• Email us with your order number
• Include a clear unboxing video and photos showing the damage
• The email must be sent within 48 hours of receiving the product

Returns or refunds may not be accepted without valid proof of damage.

Please note:

• Products damaged after use are not eligible for refund or exchange
• Customized or sale items are non-refundable
• Refunds, if approved, will be processed to the original payment method within 5–7 business days

For support, contact us at: pinsandpearls03@gmail.com